Dont buy from them. Bad experience. Whole operations based in Shenzen China with a shell company in Australia. Consumer Protection investigating my complain told me that topbuy failed to reply or answer all their efforts in trying to contact them. They told me not to buy from them ever again. False advertising, misleading deceptive conduct. Lied in their email trying to cover up their false advertising. Product took 3.5 weeks to arrive. Extremely expensive shipping. Was charge 3 times for 3 small items coming from the same place in China that arrived at the same time. They could have saved my shipping but they chose not to. They probably get a commission or profits from the shipping. Never!!
Purchased 2 locks on the 01 May 2012. Today is the 11/06/2012 and locks still did not arrive even they gave them self the dateline until today.
I do not recommend this website.
They operating from somewhere overseas. The customer support is useless.
I bought a Samsung Galaxy Tab with $470. Receive it in 4 days. The phone is LOCKED. They contact the supplier to send me the unlocked key twice and it is never working. They issue me with a RA (Return Authorisation Letter). So I ship it back to supplier and went locally to buy the same model, same color identical phone for $700. Which means it is more expensive than what I bought. Then a few days later, the supplier send me back the same phone. Claiming the phone is not locked. Will not give me refund. So I end up with 2 same phone. Finally TOPBUY.COM claiming the supplier using the same key they provide to unlock the phone which means when the phone came on my hand it is LOCKED. No refund
Prosit`s cheaper but cannot gurantee at all.
ConsI will not buy anything from this website again. If the item you receive has any problem. It`s impossible to get refund.
I have bought some products from this site, I would have bought plenty more BUT the delivery cost is way to high^^^^^ , I have brought products from USA,UK and many Chinese sites and their delivery cost if any is more reasonable. I have done questionaires from this site, no improvement as yet.
I have been purchasing from Topbuy for a while now, both directly and through Ebay. A couple of expensive items have turned out to be faulty, and I have had to get them replaced. In both instances the customer service I received was exceptional - it restored my faith in online retailers which had been pretty severely damaged by some other stores.
There was also one instance of the delivered device exceeding the specification advertised online which was a pleasant surprise.
I have no doubt I will continue to find and buy items from these guys, much to my wif`s chagrin.
ProsReally, really good customer service
Some pretty impressive deals
ConsSome brands a bit iffy, but the returns process means I can still buy with confidence
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